Great Lakes Bookstore’s Website Policies

Privacy Policy

Who we are

Our website address is: https://www.greatlakesbookstore.com.

This Privacy Policy describes what information we collect from users of our websites and mobile devices and how the information we collect is used, under what circumstances we disclose the information we collect, and our users’ choices regarding the information we collect and how it is used and disclosed.

Your use of this website, including visiting any page which is a part of this website constitutes your acceptance of the terms and conditions of this Privacy Policy.

Information we collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”).

We collect the following categories of Personal Information:

“Identifiers” including real name, alias, user name, account name, mobile device ID, postal address, IP address, email address, mobile telephone number, telephone number, fax number.

“Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))” including name, address, mobile telephone number, telephone number, fax number, bank account number, credit card number, debit card number.

“Protected classification characteristics under California or federal law” including gender.

“Internet or other similar network activity” including browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.

“Geolocation Data” including physical location or movements.

“Inferences drawn from other personal information” including a person’s preferences and affinities.

“Purchasing History” – we maintain a history of products you have purchased.

“Products Viewed” – we maintain a history of products you have viewed on our website.

We obtain Personal Information from the following categories of sources:

Directly from you including, without limitation, when you: (1) open an account; (2) complete and submit an order on our websites or from our catalogs; (3) request a catalog; (4) submit a customer review; (5) create a registry with a Gift Registry Service; (6) enter a contest; (7) communicate with customer service; (8) conduct a search; or (9) subscribe to a newsletter or customer alert.

Automatically from you and any devices, including mobile devices, each time you visit our websites through cookies, web beacons, unique identifiers, and other similar technologies, including Google Analytics.

Indirectly from you through observing your actions on our websites or from information your computer or mobile device transmits when interacting with our websites or mobile applications.

From the following categories of third party sources: Search Engines such as Google and Bing; Social Networking sites such as Facebook, Twitter, Pinterest; professional mailing list companies; mailing list exchanges and co-ops; postal and delivery services; fulfillment services; data analysis companies; and marketing, promotional, advertising, retargeting and remarketing service providers.

We receive and collect your Internet Protocol (IP) address, geolocation data, the browser and operating system you are utilizing, the date and time of your visit, the pages of the site which you visit, the Internet address of the website from which you linked to our site and any promotion identifiers contained in these links, and the Internet address of any website to which you link from our site. If you maintain an account with one of our websites and log onto the site using such account information, we also receive and collect your user identification number, user name, and password.

We use cookies, web beacons, unique identifiers, and other similar technologies, including Google Analytics, each time you visit this site to collect information about the pages you view, the links you click, and other actions you take when using our services, reviewing our advertising, or communicating with us by email.

Cookies are small files, which are usually made up of letters and numbers, which are placed in the memory of the browser or device you are using and which allow a website to recognize a particular browser or device. There are different types of cookies. Session cookies allow us to track your action during a particular browsing session and they expire at the end of a browsing session. Persistent cookies allow us to remember and track your preferences and actions across various websites and different browsing sessions and are stored in your device in between particular browsing sessions. First party cookies are placed by the website you are visiting. Third party cookies are placed by a third party website separate from the website you are currently visiting.

Most commercial browsers provide tools that allow you to disable or remove cookies. You will need to set your preferences regarding cookies and otherwise separately for each commercial browser you use as different browsers have different functionality and options.

Web beacons are small graphic files, also known as pixel tags or clear GIFs that we may include on our websites, services, applications, messaging, and tools. Web beacons typically work in conjunction with cookies to identify and track our users and actions taken by our users.

We use other similar technologies that store information on your browser or device by using local shared objects or local storage such as flash cookies, HTML 5 cookies, and other web application software methods. These technologies may operate across all of your browsers and you may not be able to manage these technologies through your browser but will have to manage them directly through your installed applications or device.

We may use the terms “cookies” or “similar technologies” interchangeably in our policies to refer to all technologies that we may use to store data in your browser or device or that collect information or help us identify you in the manner described above.

We use cookies, web beacons and similar technologies for the following general purposes:

  • Operational Necessity. We may use cookies, web beacons and similar technologies that are necessary for the operation of our websites, services, application and tools including allowing you to access such websites, services, applications and tools; that allow us to identify irregular behavior on our website, prevent fraudulent activity, and improve our website security; and, that allow you to make use of certain functions on our websites such as shopping carts, saved searches, and similar functions
  • Performance Assessment and Enhancement. We may use cookies, web beacons and similar technologies to assess and enhance the performance of our websites, services, applications and tools
  • Functionality Assessment and Enhancement. We may use cookies, web beacons and similar technologies to assess and enhance the functionality of ourwebsites, services, applications and tools including identifying you when you access or sign onto our websites and tracking your particular preferences, interests, and shopping history
  • Advertising and Targeted Marketing. We may use cookies, web beacons and similar technologies to assess and determine particular content to be delivered to you including advertising and marketing relevant to your particular interests on both our websites and on third party websites

In the following instances, we may require you to submit personally identifiable information which we receive and collect: (1) open an account; (2) complete and submit an order on our sites or from our catalogs; (3) request a catalog; (4) submit a customer review; (5) create a registry with a Gift Registry Service; (6) enter a contest; (7) communicate with customer service; (8) conduct a search; or (9) subscribe to a newsletter or customer alert. The information which we may receive and collect in connection with any of these activities includes your name, address, telephone number, fax number, and email address; credit card information; names and addresses of the parties to whom product is shipped; content of reviews and emails sent to us; and, your password.

We also receive and collect certain information when you communicate to us by telephone, mail, fax, or email. We may request and receive a confirmation from you when you receive and open an email from us.

We receive and collect personal information from third parties which we add to your account information such as collecting and using demographic and other publicly available information, adding additional contact information, and checking and reviewing credit information in accordance with applicable laws.

“Do Not Track” – Some commercial browsers allow the user to send a “Do Not Track” signal to websites. Under California law, we are required to inform you how our websites respond to such “Do Not Track” signals. There are no unified industry, technology, or legal standards for how websites recognize and honor “Do Not Track” signals at this time. Although this website does not currently respond to browser-based “Do Not Track” requests, we anticipate future implementation as universal standards and practices evolve.

How We Use Personal Information

We use the Personal Information which we collect for one or more of the following business purposes: process, track, and fulfill your order; communicate with you regarding your order; create a gift certificate; respond to a request for information; send you catalogs or promotional information and material; send you newsletters, customer alerts, and email; communicate with you regarding products you have purchased; improve our websites; enhance our customer service; track customer preferences; improve and enhance our product selection; to protect the rights, property, and safety of us, our customers, and other third parties; to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred; and to respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

How We Share Personal Information

We do not sell, disclose or otherwise provide Personal Information we collect to third parties except as described below.

We share, disclose and provide Personal Information with our subsidiary and affiliated companies which are owned or controlled by us or which are under common ownership and control with us.

We share, disclose, and provide Personal Information for a business purpose with third party companies, service providers, agents, and subcontractors which are not our subsidiary or affiliated companies including the following categories of companies:

  • Professional mailing list companies
  • Printers of our catalogs and other promotional and advertising materials
  • Credit Card processing companies
  • Online payment services
  • Postal and delivery services
  • Fulfillment services
  • Technology infrastructure providers
  • Personalization and recommendation services
  • Tax compliance and automation services
  • Publishers of subscription magazines
  • Fraud Protection Services
  • Third parties with whom you direct us to share your Personal Information

We sell, share, disclose, and provide Personal Information with third party companies, service providers, agents, and subcontractors which are not our subsidiary or affiliated companies including the following categories of companies:

  • Search Engines such as Google 
  • Social Networking sites such as Facebook, Twitter, Pinterest and Instagram
  • Mailing list rentals, exchanges and co-ops
  • Data analysis companies
  • Market research companies
  • Marketing, promotional, advertising, retargeting and remarketing service providers

Third parties may use cookies, pixels, unique identifiers and similar technologies for online behavioral advertising, remarketing and retargeting purposes.

We may in the future sell some or all of our assets and/or business units, in which case, customer information may be one of the assets transferred.

We may disclose any information that we collect if required by law or valid order of a court or other governmental authority or to protect the health and safety of our employees or the general public.

How is the information secured?

Sensitive information which we receive and collect from you is secured using encryption technology such as Transportation Layer Security (TLS) technology. This technology prevents information which is transmitted over the Internet from being intercepted and read by unauthorized parties. All information is stored on secured computers to which access is restricted.

How can I access my information?

Personal information may be accessed by logging onto Your My Account Page if you have previously registered on these websites and you see recent account activity.

Underage Users

If you are under the age of eighteen (18) years, you may use this web site and purchase products and services through the use of this web site only with the involvement and under the supervision of a parent or legal guardian.

Links to other websites and third-party advertisers

Our sites include links to other websites, some of which may not be our subsidiary or affiliated companies and we are not responsible for their actions or activities. We encourage you to review the privacy and security policies of these websites and advertisers.

Terms and Conditions

Your use of this website and the purchase of products and services through this website are subject to the terms and conditions of this Privacy Policy and our website Terms and Conditions.

Changes to Privacy Policy

We reserve the right, in our sole discretion, to modify and amend this Privacy Policy in any manner at any time by posting a change notice or new Privacy Policy on our websites.

FOR CALIFORNIA RESIDENTS ONLY

California residents who are considered “Consumers” under the California Consumer Privacy Act of 2018 (“CCPA”) are afforded certain rights under the CCPA.

Request to Opt-out: You have the right to direct us to not sell your Personal Information to third parties (“the right to opt-out”.) Send an email to support@greatlakebookstore.com to have your information updated. 

Right to Equal Service: We will not discriminate against you for exercising your rights as a Consumer under the CCPA.

FOR EU AND EEA RESIDENTS ONLY

We recognize and respect our EU and EEA customers’ rights to access, correct, request the deletion of, and/or request that our use of your personal information be restricted in accordance with applicable law. We also strive to ensure that the personal information we collect is and remains accurate and up to date.

Your rights subject to applicable law regarding your personal information include:

  • The right to know what personal information we maintain about you
  • The right to be provided a copy of your personal information in a commonly used and machine readable format upon your written request
  • The right to request that any incorrect, incomplete or out of date information be corrected and/or updated
  • The right to object to the processing of your personal information
  • The right to request that your personal information be deleted or to request restrictions on how we use this personal information (this right is determined and could be restricted by applicable law and may impact your ability to access and/or use some of our services)

You can review, modify, update, and delete certain personal information by logging onto Your My Account page of our website. You should update your information immediately if it changes or is inaccurate or incomplete. If you make a public posting, you may not be able to change or remove it.

We will comply with any right you may have under applicable law to access, modify, erase, or restrict the use of your personal information. To request access to your personal information, to request that your personal information be modified, to request that your personal information be erased, or to request that the use of your personal information be restricted, please send an email to support@greatlakebookstore.com.

You are contracting with Great Lakes Bookstore PO BOX 321473 Flint MI 48532 USA. 

Additional Website Policies Here

Credit Line Account Agreement: This in house financing system is brought to you as a courtesy of Great Lakes Bookstore. You are entering a contract with Great Lakes Bookstore and you agree to to pay all payments due according to the payment terms. We reserve the right to approve or deny any application and send late payments to collections. Please upload copies of your driver license or state id to verify identity.  Your application is your acceptance of these terms. 

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